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LEADER - ENTREPRENEUR

As an accomplished professional with a vast wealth of experience spanning over a decade, my career trajectory has been a dynamic journey across continents and cultures. From the innovative hub of EMC in Egypt to the vibrant landscapes of Dell in Japan, my experiences stand as a testament to my adaptability, resilience, and commitment to excellence. Fueled by strong initiative, superior communication, and negotiation skills, I have cemented my reputation as a bridge-builder and change-maker, dedicated to harmonizing diverse stakeholders.

My career has been characterized by a relentless pursuit of innovation, customer satisfaction, and the creation of high-performing, multicultural teams. I have consistently driven growth and fostered an inclusive culture. Aided by fluency in English, Arabic, and Japanese, I have effectively bridged cultural gaps, fostering understanding and cooperation across geographically dispersed teams.

My journey, punctuated by significant quantitative achievements, includes:

  • In Egypt at EMC Corporation, I co-founded Egypt’s innovation program “InnoLamp”, leading to a 300% surge in ideas submission and a strategic reduction in field engineer hours, resulting in cost savings of approximately $80K.
  • At Dell EMC in Tokyo, Japan, I managed support services for approximately 30 Tier 1 & 2 accounts, generating a revenue stream of $23M, and devised an implementation model that saved approximately 8 hours of IMAC hours per project.
  • While serving as a Senior Field Service Engineer and acting SFDC Service Account Manager at Dell Technologies in Tokyo, Japan, I secured over $20M in revenue, upsold $500K in support services, and achieved significant cost savings across the organization.

Over the years, my roles across EMC and Dell have allowed me to demonstrate my commitment to excellence, innovation, and multicultural inclusion. My professional journey, marked by significant revenue generation, cost savings, and the establishment of inclusive programs, positions me uniquely for success in any organization.

As we navigate the evolving global marketplace, I bring to the table a rich blend of technical expertise, leadership, and a deep understanding of diverse cultures. Let’s connect and explore how we can drive growth, innovation, and inclusivity together.